www.visitrigatours.com Privacy Policy  

Introduction

 

This Privacy Policy outlines SIA Advaita travel & Events  (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.visitrigatours.com (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Grounds for data collection 

Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is carried out in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the laws of the Republic of Latvia. Processing of Personal Information is necessary for the performance of our contractual obligations towards you and for providing you with our services, to protect our legitimate interests, and for compliance with legal, tax, accounting, and financial regulatory obligations to which we are subject.


When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy, where such processing is based on your consent or other lawful grounds permitted under applicable law.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.


What information we collect?

 

We collect two types of data and information from Users.


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, browsing activity, clicks, actions, etc.).


The second type of information is Personal Information, which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:


 

Device Information: We collect Personal Information from your device. Such information may include geolocation data, IP address, unique identifiers (e.g. MAC address and UUID), and other information which relates to your activity through the Site.



 

Booking / Purchase Information: When purchasing or booking our services through the Site, you will be asked to provide certain details necessary to complete the booking and deliver the service. This information may include your first name, last name, e-mail address, and phone number. Depending on the specific service, we may also request additional information, such as shoe size (for certain activities or equipment rental) or the preferred pick-up location for transfer or transportation services.



 

Registration or Contact Information: When you register on our Site, contact us, or submit an inquiry, you may be asked to provide certain details such as your full name, e-mail address, phone number, or other information necessary to respond to your request or provide our services.


How do we receive information about you?
We receive your Personal Information from various sources:
  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors).
What information we collect?

 

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.


We may use the information for the following purposes:


 

Providing and managing our services – including processing tour and excursion bookings, boat trip reservations, issuing confirmations, organizing transfers, and delivering the services you have purchased.

 

Communicating with you – sending you booking confirmations, important notices regarding your reservation, service updates, and responding to any customer service inquiries you may have. We may send practical information about your booked tour or service (for example meeting point, start time and what to bring) by WhatsApp, SMS or e-mail, using the phone number and e-mail address provided with your booking, including bookings made through our partners such as GetYourGuide or Viator.

 

Customer support – assisting you with questions related to our tours, excursions, schedules, meeting points, or other service-related matters.

 

Improving our services and website – conducting statistical and analytical analysis to understand how users interact with our Site and to improve the quality, functionality, and user experience of our services.

 

Marketing and updates – informing you about new tours, excursions, seasonal offers, or other services that may be of interest to you, where permitted by applicable law. Such offers may be sent by WhatsApp or e-mail only where you have given your consent or where otherwise permitted by law; you can opt out at any time by replying STOP or by contacting us at hello@visitrigatours.com.

 

Security and fraud prevention – protecting our Site, services, and users from fraudulent, unauthorized, or illegal activities.


In addition to the different uses listed above, we may transfer or disclose Personal Information to our affiliated companies, partners, and subcontractors where necessary to provide our services.


In addition to the purposes listed in this Privacy Policy, we may share Personal Information with trusted third-party service providers who assist us in operating our business and providing our services. Such providers may include:


Website hosting and IT service providers who help operate and maintain our Site.


Online booking and payment platform providers who process reservations and payments for our tours, excursions, and boat trips.


Tour guides, transport providers, and activity partners when necessary to organize and deliver the booked service (for example, arranging transfers or coordinating specific tour activities).


Analytics and website performance providers that help us analyze how our Site is used and improve our services.


Marketing and communication service providers who help us send newsletters, updates, or promotional materials where legally permitted. This includes WhatsApp (Meta Platforms Ireland Ltd.) and our WhatsApp Business messaging provider, used only to deliver messages to you.


These third parties process Personal Information only to the extent necessary to perform their functions and are required to protect your information in accordance with applicable data protection laws.


We may also disclose information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to:

(i) comply with any applicable law, regulation, legal process, or governmental request;

(ii) enforce our policies or agreements;

(iii) investigate, detect, prevent, or take action regarding illegal activities, suspected fraud, or security issues;

(iv) establish or exercise our rights or defend against legal claims; or

(v) protect the rights, property, or safety of our company, our users, or others.

User Rights

 

You may request to: 

 

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

 


However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 


If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

hello@visitrigatours.com

Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 


This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?
 
We take the security of the Site and your Personal Information very seriously. We employ industry-standard procedures and policies to protect the information we collect and retain, including administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of your data.

We also require that any third-party service providers we work with comply with similar security measures when processing Personal Information on our behalf. These measures are implemented in accordance with this Privacy Policy and applicable data protection laws.

While we take reasonable steps to protect your information, no system can be completely secure. Therefore, we cannot guarantee that unauthorized access, hacking, or other security breaches will never occur, and we make no warranty, express or implied, that such incidents will be fully prevented. Users are encouraged to take precautions to protect their own information, including maintaining the confidentiality of login credentials and personal account details.
Transfer of data outside the EEA 
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Advertisements
 
We may use third-party advertising technology to serve advertisements when you access the Site. This technology may use information about your use of our Services to deliver personalized advertisements to you, for example, by placing third-party cookies or similar tracking technologies on your web browser. These advertisements may be based on your interests, browsing activity, or previous interactions with our Site.

You have the option to opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA).

Please note that opting out will prevent personalized advertising from these networks but may not eliminate all advertisements you see on our Site.
Marketing
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.  

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
 
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at hello@visitriga.travel.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us

 

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at hello@visitrigatours.com


Advaita travel & Events, SIA, Reg. Number 40103593427, Bulduru prospekts 24-3, Jūrmala, LV-2010


Last Modified 05.11.2026.